Helplessly Explaining Being Helpful
(I regularly go to a local game store. I’m rather well-versed in video games, consoles, etc, so I’m helping an old lady decide on a game for her son. After we decide on a few games, she thanks me and goes to pay. Someone else comes up, thinking I work there.)
Customer: “Excuse me, dear?”
Me: “Yes?”
Customer: “Do you work here? Could you help me?”
Me: “I don’t work here, but I’d be happy to help.”
(With that, I help explain the differences between the Xbox 360 and the PS3. Another customer is watching this entire exchange, and comes up as soon as we’re done.)
Customer #2: “Okay, I got what I wanted, so could you ring me up?”
Me: *thinking she’s joking* “No, sorry. I wish I worked here.”
Customer #2: “But I saw you helping others!”
Me: “Yes…?”
Customer #2: “So you MUST work here!” *she stomps her foot a little with this*
Me: “No, ma’am, I don’t, but the man at the cash register can help you when he’s finished with the others.”
Customer #2: “Why would you help people if you’re not getting paid for it?”
Me: “…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.