Helping Them Is NOT In The Pipeline

I answer calls for a plumbing business and get a lot of clueless, impatient, rude, entitled people on a regular basis.

Caller: “Yeah, my gas range is not working. Do you do this?”

Me: “We can come to check the gas line and connections to make sure the problem’s not with the gas, but we do not work on the appliances themselves.”

Caller: “My stove is not working. Can they fix it or not?”

Me: “If it’s a problem with the gas line or connections, yes, but if it is a problem with the stove itself—”

Caller: *Cutting me off* “Okay, I get that, but my stove is not working.”

Me: “So, just to be clear, you want us to come to check the gas as a start?”

Caller: *Yelling* “LOOK! You’re not understanding me here. My stove is not working. You—”

Me: *Cutting him off, but staying calm* “Yes, I do understand you. I just need you to acknowledge that we won’t—”

Caller: *Cutting me off* “YOU KNOW WHAT?! F*** YOU!” *Hangs up*

Me: *To my coworker* “Wow… Did that just happen? All he had to say was, ’Yes, okay!’”