Helping Her To Get Rid Of The Voices…
(An old lady enters the store.)
Customer: “I have calls on my phone and I’m not able to delete them!”
Me: “You want to delete calls?”
Customer: “Yes! They are on my phone and I can’t remove them.”
(I look at her phone.)
Me: “Oh, I understand! You have voicemails.”
(I show her how to access her voicemail and she begins to listen to it.)
Customer: “Oh! Hello! Yes! Okay!”
Me: “Excuse me, ma’am. You know it’s only a voicemail. The person that left it on your phone cannot hear you.”
Customer: *to me* “Yes, yes!” *to the phone* “Okay! See you later. Bye!”
Me: “You know the person couldn’t hear you, right? It’s only a voicemail. It was recorded.”
Customer: “Yes, I know. Thank you very much!”
(She went out happily.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.