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Hehe… Phteven…

, , , , , | Working | June 23, 2021

Caller: “I asked you guys to email me a copy of my receipt last Thursday and I never got it.”

I find the transaction, and I can see that we tried sending it several times but it kept bouncing back as rejected by the customer’s domain.

Me: “Sorry about that; it looks like the email failed to send several times. Let me read back the email address we sent it to: S-T-E-V-E.[last name]@[domain]. Is that correct?”

Caller: “Yep, that should be right.”

Me: “Okay, well, let me get in there and email it again. One sec.”

Caller: “You spelled it with a V, right? Sometimes people put a PH, instead.”

Me: *Light bulb* “Sorry, was that supposed to go to steven.[lastname]@[domain]?”

Caller: “Yes, Steven with a V.”

Me: “Sorry about that. We sent it to just steve.[last name].”

Caller: “It’s weird that I didn’t get it if you sent it to steven.[last name].”

Me: “I just resent it. You should see it any moment.”

I swear, tunnel hearing is just as real as tunnel vision!

Question of the Week

Tell us about a customer that lied or scammed to get what they wanted.

I have a story to share!