Hear, Speak, Say, Play No Evil
Me: “Thank you for calling [Store].”
Caller: “I was talking with my friend about that game I wanted for my grandson? ‘Uncharted Drake’s Fortune’? I thought it was clean, but my friend told me it isn’t clean!”
Me: “Clean, ma’am?”
Caller: “You know, clean! Not evil?”
Me: “It’s only rated ‘T’ for ‘teen’, ma’am.”
Caller: “But is it clean? I don’t want my grandson playing any evil games. What’s this game about?”
(I describe the premise of the game.)
Caller: “So you’re killing the bad guys, then? You’re the good guy?”
Me: “Exactly, ma’am.”
Caller: “So you’re like God striking down Satan?”
Me: “Yes, ma’am, something like that.”
Caller: “Oh, good, I’m so glad! Now my friend was telling me that in this game people are digging up graves. Is that true? That’s just not Christian!”
Me: “No, ma’am, it’s only the bad guys digging up graves and making zombies.”
Caller: “What’s a zombie? I’ve never heard of this.”
Me: “Dead bodies that come back to life, ma’am? They’re supernatural creatures, like vampires or werewolves.”
Caller: “Oh! This game isn’t going to teach my grandson to do any of that horrible witchcraft, is it?”
Me: “No, ma’am, like I said, only the bad guys are doing that. You’re the good guy; you’re trying to stop them.”
Caller: “Oh, okay, then. Well, thank you so much, and God bless you and everyone at your store, and God be with you!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
