Enough Of Your Bellyaching, Mom!
I’m a German med student. When I did one of my mandatory internships at the hospital, I used to help out at the emergency room after-hours from time to time because they were understaffed and were happy to have another helping hand. It was flu season and the hospital was packed.
It was a particularly busy day because there had been two major and several minor car accidents (icy roads); ambulances were waiting in line for forty-five minutes or more. We didn’t have any chairs left in the waiting room — chairs from the staff’s rooms included. All stretchers and beds were occupied, and some had to be placed in the corridor. Everybody was running trying to keep up with the workload.
This very hysterical mom brought her teenage daughter to the ER because she had a bellyache. Of course, I couldn’t tell for sure, but it seemed like the daughter was a bit overdramatic; the whole thing seemed a tad theatrical. But fair enough, they were placed into one of the cabins. The daughter was thoroughly examined, vitals were checked, an ultrasound was done, and blood was drawn. Mother Bear was pacing up and down the cabin in hysterics.
The good news came in: the daughter had an upset stomach at worst. She was recommended a heating pad and some tea. We expected the duo to be relieved, but they seemed a tad disappointed. But okay, whatever.
The attending nurse and I looked at them, expecting them to leave the desperately needed cabin and the obviously overflowing ER. When it became increasingly obvious that both were not planning to do so anytime soon, the nurse politely asked them to leave. The mother glared at us in shock.
Mother: “Um, excuse me?! My daughter needs to rest! Let her sleep here; she should be observed by professionals. She’s fragile, you know?!”
I could tell that it took the nurse a lot not to start screaming or crying or both.
Nurse: *Calmly* “We need the cabin because we have to care for a lot of very sick patients that are still waiting. Some of them are visibly in pain.”
Mother: “My daughter is sick! All these procedures were very exhausting for her. She needs rest! She needs this bed! Let her sleep, for God’s sake!”
The mother started a monologue about why her oh-so-sick daughter DESERVED the bed and needed to stay.
We then decided to get the head nurse and a doctor — they most definitely had better things to do than listening to Mother Bear’s complaints — who threw them out politely but with emphasis.
Cue a lot of tired head-shaking among staff members.