(I am a foreign college student and I need to see a gynecologist for the first time. I also need to fill out a medical information form that’s all in Chinese.)

Receptionist: “Can you read Chinese?”

Me: “The basics, but I have trouble with medical vocab.”

Receptionist: “Okay, start filling what you can and come back when there’s no line.”

(I do so and the receptionist translates while I answer.)

Receptionist: “Okay, this says, ‘Are you sexually active?’”

Me: *circles yes*

Receptionist: “Okay, and this says, ‘What protection do you use? Check all applicable.’”

Me: “Okay, does it say, ‘dental dam,’ somewhere?”

Receptionist: “Huh?”

Me: “Um… for oral protection.”

Receptionist: “This is asking what you do to not get pregnant.”

Me: “So, it’s ‘contraceptive,’ not ‘protection’?”

Receptionist: “Same thing.”

Me: “No… It isn’t. Okay, where does it ask for the gender of my partner?”

Receptionist: “Gender?”

Me: “Yes. I’m sexually active with women, not men.”

Receptionist: *long pause, looks around as if for help* “Then you put, ‘No,’ for sexually active and skip these questions.”

Me: “Don’t you care about me getting STDs?”

Receptionist: “Huh?”

Me: “It means I can still get STDs, as I’m sexually active, but you want me to put, ‘No,’ for being sexually active.”

Receptionist: *blank stare* “Uh. Let me talk to the doctor.”

(I am not called back for a while, and when I am, it’s for the actual appointment.)

Doctor: “I’m sorry about the form. We never get people like you. Let’s continue.” *hands form back to me*

(I noticed next to the line asking about being sexually active, “lesbian” was written in, in English. She helped me fill the rest of the form, adding — in English — the details it didn’t support, with no further issues.)

This story is part of the misunderstood-lesbians-themed roundup!

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(I work at a call centre for a German online pharmacy. Unlike other pharmacies, we allow customers to pre-order medicines which requires prescriptions. It should go without saying, but we’re not allowed to ship orders that contain a prescription, until the original is sent to us by a postal service. There are also no shipping costs for our customer, if there is a prescription.)

Me: “Your [Pharmacy]. You are speaking with [My Name].”

Customer: “I placed an order last week at your store and it still hasn’t arrived. Where is it?”

Me: “Oh, that doesn’t sound so good. Could you please tell me your order number?”

(The customer doesn’t have it, so I search for her by name. It takes me a while to find her, as she has a very common name and doesn’t want to give me her postal code.)

Me: “Ah, there we have you. I’m afraid your prescription for [Medicine] hasn’t arrived yet.”

Customer: “This is outrageous! I do not need a prescription for that order! Send them to me at once!”

(I try to stay cool.)

Me: “Ma’am, [Medicine] requires a prescription, by law. We cannot deliver this order until we have the original prescription.”

Customer: “Then you should at least have told me so!”

Me: “Our online store has classified this item as one that requires a prescription. You have also received an order confirmation that asks you for your prescription.”

Customer: “No, I never received a confirmation, so don’t dare lie to me!”

Me: “Uh… Ma’am, I do not understand; you received the confirmation on [date and time].”

Customer: “No, I never did; I’ll show you!”

(I can hear her typing and the sound of a mail program opening. She waits for a moment, and then she starts mumbling to herself.)

Customer: “’Dear Mrs. [Name], thank you for your order. Please send us your your original prescription by mail, so we can continue with that order.’”

(The customer wheezes angrily.)

Customer: “This is way too complicated with your store! Other pharmacies will send them to me immediately!”

Me: “Ma’am, even other pharmacies have to wait for your prescription, as [Medicine] requires one.”

Customer: “I will never order at your store ever again! I’ve never been insulted this badly in my entire life!”

(The customer called the next day. She made a new order without the prescription and asked if that was all right.)

(I volunteer in the emergency room of a very large hospital. I’ve volunteered in other departments as well, so I’m quite familiar with the layout. I notice a woman wandering around looking lost, so I greet her and ask if I can help her find where she’s going.)

Patient: “Yeah, I have some questions about some medical treatment I’m going to be receiving.”

Me: “Sure. Which department do you need?”

Patient: “I’m not telling you my personal medical information!”

Me: “You don’t have to, ma’am. I only need to know the category of treatment so I know where to direct you.”

Patient: “Isn’t there some kind of central information desk?”

Me: “Yes, but you’ll have to tell them the same thing.”

Patient: “Well, my medical information is confidential. Just tell me where I can get my questions answered.”

Me: “In order to do that, I need some idea of what you’re here for.”

Patient: “This is a very disorganized hospital.” *walks away*

(I probably should have just directed her to Psych.)

(It is evening. I feel I am getting the flu, and that it won’t be better in the morning. I let my team manager know that I will call in sick tomorrow. I stay home for two days and show up at work again. In the stand-up meeting, my manager addresses me.)

Manager: “[My Name], I want to talk about how you called in sick recently. It’s a pity you did so in the evening. It was too early. You should have waited until the morning, like always, and decided then.”

(Everyone in the circle nods and sighs.)

Me: “I don’t understand. I mean, it is good to know it up front, so you can plan ahead with my colleagues.”

Manager: “No, that is not how it works. You showed yourself weak by calling in early. Never do that again.”

(As a result, from then on, those few days a year I was actually sick, I always waited until at least eleven in the morning until I called in, despite HRM wanting to know it as soon as possible every day.)

(I’ve been visiting the same dentist for about five years, and never had any issues. I’m also over thirty and have never had a cavity, so I consider myself fortunate. I go in for my six-month cleaning and let him know that as a result of a new job, I’ll be moving to a town about an hour away.)

Me: “So, this is the last time I’ll see you!”

Dentist: “Oh, we’ll miss you!”

Me: “I’ll miss you guys, too.”

Dentist: “You know, you could keep coming here. It’s not like we’re that far away, and you’ll be in town to visit your parents, since they live nearby.”

Me: “Um… Well, no, I think I’d like to find a dentist closer to where I’ll be living. You know, just in case I have an emergency.”

(The dentist tries for a few more minutes to convince me to keep visiting him, before giving up. He’s finally done with the exam.)

Dentist: “Oh, bad news. You have eleven cavities.”

Me: *completely shocked* “ELEVEN? Did you say eleven cavities? As in ten plus one?”

Dentist: *sorrowfully* “Yes. Eleven. You’ll need to get those filled right away. Let’s go up front and have my receptionist schedule the first appointment; I think we should do at least two, one side of your mouth and then the other…”

Me: *interrupting* “Wait a minute. I’ve never even had one cavity in thirty-one years! I brush and floss three times a day. You’ve always said how great my teeth look. Six months ago you said everything was fine, and now I have eleven cavities?”

Dentist: “I know. It’s very bad. Come on. Let’s get your next appointment scheduled and [Receptionist] can tell you out-of-pocket costs.”

Me: “You know, I think I’m going to hold off and get a second opinion on this. No offense, but it just seems really extreme. One or two, maybe, but eleven?”

(The dentist was adamant that I needed to get it taken care of right away, but I didn’t budge, and left without making a follow-up. I moved to my new town and found a great dentist who was surprised when I told him my last dentist found eleven cavities. He didn’t find any! Ten years later, I’ve still never had one. The worst part was that a friend of mine worked for that shady dentist; I had to call and tell him what happened and he was so embarrassed. He quit a few months later.)