(It is important to note that every state in the USA has their own laws about eyeglass prescriptions. It is most common in Iowa for optometrists to write prescriptions that only last for one year, though they could write one that would be valid for up to two years. One day, I get this phone call.)

Me: “Thank you for calling [Optometrist]’s Office. My name is [My Name]. How can I help you today?”

Customer: “Yes, hello! I ordered a box of contacts from you guys about a month ago, for my son, and he says these ones aren’t working. He’s got blurry vision. I know the doctor changed his script a couple times and I just want to make sure the most recent one was ordered.”

Me: “Sure. I’ll pull his file and take a look. Please hold.”

(I go to have a look at the file and my heart sinks. It’s April, and this kid had his eye appointment last June. Kids tend to have a lot of changes in their vision thanks, in part, to hormones. Not only that, but he came back three times with the same complaint of his contacts not working. All of that was within thirty days of his appointment, so his script was finalized in July. And Mom waited to order… until March. I steel myself and pick up the phone.)

Me: “Thank you for holding, ma’am. It looks like the most recent prescription was what we ordered for your son. It is accurate.”

Customer: “Well, he can’t see out of them! Can you take this box back?”

Me: “Is the box unopened? We can do a refund for the box if it is, but we can’t take back an opened box for hygiene reasons.”

Customer: “Of course it’s opened! He’s been wearing them! But they are wrong now.”

Me: “I’m sorry, ma’am. The order was placed correctly. We put the same strength that your son told us worked, and so there’s nothing we can do. At this point, he’s almost due for another eye exam, as it is.”

Customer: “So, you’re saying I’m just out, what, $75?”

Me: “I’m sorry, but yes. He saw the doctor last July, and it’s been almost a year. It’s possible his eyes have changed.”

Customer: “That’s just ridiculous! This is the worst service I’ve ever gotten. I’m never bringing him back to your office!”

(And she hung up on me. I’m sorry, but who waits eight months to order contacts and THEN complains? Next time, don’t wait so long!)

This story is part of the Eye Exam roundup!

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(My parents and I are sitting in the ER waiting room, waiting for my mom’s test results to come back. It’s very early in the morning, and the waiting room is quite small, so the few of us in there are all within eyesight of each other, except one woman sitting on the other side of a pillar from us. We’ve been there for a few minutes when a nurse comes in, carrying an armload of cleaning supplies. She walks over to the woman behind the pillar.)

Nurse: “Where was that man sitting?”

Woman: “Oh, three chairs over from me.”

(You can see everyone in the room count three chairs over from this woman… where another woman happens to be sitting. As soon as she realizes this, she tenses up and the guy next to her recoils away. The nurse awkwardly approaches.)

Nurse: “I need to clean this chair. The man who was sitting there had an… um… accident in his pants.”

(She immediately gathered all of her stuff and moved chairs, whispering somewhat-panicked statements to her male companion about whatever it was she was sitting in without realizing. We were called back before her, but the rest of the time we were there, she was sitting on the edge of her new chair, trying to touch as little as possible. You know you’re having a bad day when you’re in the ER at 1:00 am and find out you’re sitting in a stranger’s “accident.”)

When I was eight years old, my older sister’s school had an anti-drug campaign. She came home from school one day and lectured me to never, ever take drugs. I looked up to my sister, so I solemnly promised her I wouldn’t.

About a week later, my dad took me to the dentist to get some baby teeth pulled. I was alone in the room with the dentist while my dad was in the waiting room. The dentist told me he was giving me some analgesia. I asked what that meant, and he explained that it was a drug that would make me not feel any pain.

I told him, “No, no drugs,” and refused to let him near me with the analgesia. For some reason, he did not go out to the waiting room to confer with my dad. Instead, he went ahead and pulled three teeth from an eight-year-old girl without using analgesia or any pain relief.

After a few minutes of him pulling my teeth, the burglar alarm went off in the clinic. There was no break-in, though. Apparently, my screams of pain perfectly mimicked the sound of breaking glass, fooling the alarm system. We never went back to that clinic.

(I have the stomach flu, and have spent the night throwing up, with diarrhea. Dehydrated and in pain, I go to the emergency room. I’m trying to do something to distract myself from the pain, so I turn on the TV in the room. The channel buttons don’t work, so it’s stuck on a staged reality show that features a lot of yelling and fighting. The nurse comes in while it’s on commercial.)

Nurse: “Okay, you are so dehydrated the doctor wants you on IV fluids for a while before we run more tests. Oh, what are you watching? Oh, this show is so trashy; I can’t believe it. Who would watch a trashy show like this. Do you like this?”

Me: “It’s what was on.”

Nurse: “Oh, wow. I can’t believe how trashy this is.”

(She stops and turns to watch the TV, ignoring me. It isn’t until the next commercial break that she finally turns and puts the IV in my arm, then leaves without attaching the saline. I start dry-heaving again, and she comes back in to give me a bucket to throw up in.)

Nurse: “Didn’t I attach the saline? I must have been distracted by that trashy TV show you like. What are they doing now?”

(She watches until the end of the episode, while I deal with waves of nausea, then finally comes back with the saline drip.)

Nurse: “Oh, my God, it’s another episode! Are they running a marathon? Who watches this trash?”

(She fiddles with the saline drip for a while, while watching the TV, and then stands and watches until the next commercial break. As soon as she leaves, I turn off the TV. She comes back in a moment later with another nurse.)

Nurse #2: “Why didn’t you start the anti-nausea medicine?”

Nurse: “I only just got the IV on her.”

(I was finally medicated, and as it kicked in, I drifted off into sleep. I was woken up by the TV being turned back on, and the nurse standing there watching it. She caught me watching and shook her head, muttering about the trashy show.)

I work in a very large trauma ER, and we are very busy. I see a lot of weird things, but this one stands out.

A mother brings her 17-year-old daughter in for a “fever.” The registration clerk asks how high the fever is. Mom says, “100.” This is not really an emergency fever unless you have maybe an immune deficiency or are in cancer treatment.

The clerk asks how long she’s had the fever. Mom says, “Like, a day.” The pediatric ER is very busy that day, so they end up waiting about an hour. Halfway through, I look over into the waiting room. The daughter is on her phone, looking as healthy and happy as can be. Mom is nowhere to be seen, but since the daughter is an older teen, I don’t think much of it. Maybe she went to move the car or something.

Ten minutes later, the mom comes back… with fried chicken. They both proceed to eat chicken in the waiting room full of sick people until the daughter is called back. She is almost immediately discharged.