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Doctors, nurses, and staying healthy

Is There A Prescription For Stupidity?

, , , | Healthy Right | October 29, 2018

(I’m a pharmacy tech at a chain pharmacy. I’m working the drive-thru. A truck pulls up blaring loud metal music, and the driver is smoking. He does not turn down the music like most people do when at the window, and I’m having a hard time hearing him.)

Customer: “I’m trying to get one prescription. I need the [Brand Antibiotic], but NOT the–” *indecipherable due to the music*

Me: “I’m sorry, which one do you want?”

Customer: *a little louder* “The [Brand Antibiotic].”

(I take down his information into the computer. I have to re-ask several times because of the music, which he still hasn’t turned down. He’s also still smoking, and flicking ash out of the window, ON MY SIDE.)

Me: “There’s only one prescription here.”

Customer: “What?”

Me: *louder* There’s only one prescription.”

Customer: “Is it the [Brand Antibiotic]?”

Me: *still loud* “I will check with the pharmacist.”

(I grab the script, which is NOT an antibiotic. I’ve shut the window to keep the smoke from getting in; the music is loud enough to be heard on the other end of the pharmacy. The pharmacist confirms this is not an antibiotic, but is a specially requested one he’d been calling to transfer over from a different pharmacy.)

Me: “Sir, this is the only one we have.”

(I show him the prescription, so he can see what it is.)

Customer: “Ok, I’ll take it.”

(I finish up the transaction; he pays and drives away. About ten minutes later, he’s back in my lane, blaring the same loud music.)

Customer: “This isn’t the one I requested. I specifically told you NOT to give me this prescription. Where’s the one that the doctor transferred over?”

Me: “This is the only one that was called in.”

Customer: “I’m not taking this prescription anymore. Why was this called in? I want to speak to the manager.”

(The manager is busy. He’s been listening to the customer and is fed up with him. I use this time to double check his profile. There’s still no record of an antibiotic being called in before, during, or after the transaction.)

Me: “Sir, nothing else has been called in.”

Customer: “I don’t want this one. I told you I didn’t want this one.”

(I apologize at least twice, and return his medication, and he drives away, with my ears ringing.)

Manager: “So what happened with [Customer]?”

(I explained the ordeal, and he was obviously annoyed at the customer’s behavior. Less than a half hour later, we received a call from an associate of the customer. The pharmacist, who had had enough of the guy, took the call personally and explained what happened. Still not sure if the guy has gotten the antibiotic yet…)

Not The Formula For A Successful Doctor

, , , , , , | Healthy | October 27, 2018

(My daughter is born almost three months early and spends the first ten weeks of her life in the hospital. The day she is born, I start using a breast pump, so that I can take milk to her. Shortly after she comes home, we quickly realize that breastfeeding is an unpleasant experience for both of us, so I decide to continue pumping, but to supplement with formula during the night. It takes three weeks after she gets home, and me jumping through hoops and making phone calls daily, to get her insurance pushed through and active, so I can finally get her to her first pediatric appointment. Because I do not have a running car, I make an appointment at the office just down the road, and my mother is generous enough to drive us there. We arrive about ten minutes before the appointment, but we end up waiting more than half an hour after the scheduled time to be called back. The nurse calls a name that is somewhat similar to my daughter’s, but is incorrect, and is often used as a last name. After she calls the name two or three times, and neither of the other two families in the waiting room move, I ask if she is calling for [Daughter]. She nods and waves her hand and tells us to follow her. Once in an exam room, we wait about another twenty minutes before the doctor comes in.)

Doctor: *not looking up from her paperwork* “So, what formula is she using?”

Me: “None. I currently give her breast milk.”

Doctor: “All breast milk? That’s great!” *goes on about how great it is that my daughter gets exclusively breast milk, and about the benefits of breastfeeding*

Me: “Thanks. I wanted to start giving her formula once in a while, but I’m not sure what kind would be best for her.”

Doctor: “Oh.” *suddenly less enthused* “Okay. So, he’s five months old, right?”

Me: “No. She is three months.”

Doctor: *pulling the blanket down from my daughter’s face* “Cute. Let me wash my hands.”

(I then receive a lecture on germs, about making everyone around my daughter wash their hands, and about not only keeping her away from anyone sick, but just not taking her outside at all or letting her around family. A few minutes later, while examining her:)

Doctor: “She’s cute. What’s her name?”

Me: “[Daughter].” *internally alarmed because did this doctor not even look at any of the papers*

Doctor: “[Daughter].” *sarcastically* “Hmm. Unique. So, how’s the breast feeding going?”

Me: “I pump, and then we give her a bottle. Since she spent the first two and half mo–”

Doctor: *interrupting me* “She has a suck reflex. She can breastfeed.”

Me: “We’ve tried a few times, but it just hasn’t worked out well. She does better–”

Doctor: *interrupting me again* “She can breastfeed.”

Me: “She falls asleep every few minutes, and I have to wake her up continually.”

Doctor: “That’s fine.”

Me: “After an hour or two of nursing, she still hasn’t had enough to be a meal.”

Doctor: “That’s fine. Just let her keep doing it. It’s good practice.”

Me: “Okay, we will nurse here and there for comfort or a snack between feeds, but I’m struggling with my supply, hence the formula. But for the most part–”

Doctor: *interrupting again, this time very forcefully* “There is no reason not to breastfeed! You need to stop using the pump, and your supply will increase. You don’t need the bottles. She can do it, so do it!”

Me: “Fine.”

Doctor: “Okay. Did the hospital give you a packet about [vaccine]?”

Me: “Yes. It’s in my bag on the chair.”

Doctor: “Get it for me.”

(Keeping my fingertips on my daughter’s leg, I stretch over and grab the packet. As soon as I stand up:)

Doctor: *scolding* “Don’t do that! Don’t ever do that! Don’t ever turn your back on your baby or look away! That’s how they fall off the table!”

Me: *defeated, flat* “Okay.”

Doctor: “I’m going to prescribe a formula for preemies; it has extra calories. You’ll get it when you go into the WIC office and give them this form.”

(I’m not on WIC, nor have I applied.)

Me: “Okay. Can I get it from a pharmacy? I have a bit of a transportation issue and may not be able to get there for a few days. Is there anything I can give her in the meantime?”

Doctor: *ignoring me* “You can take it there today, or tomorrow, or whenever is convenient.”

Me: “Where is the this office even located?”

Doctor: *waving me off* “Ask the receptionist when you check out. I want you to set up an appointment two weeks from now at our location in [City 30 minutes away] to get her next vaccines; I don’t do shots. Also, I want to see her back here next week so that I can check her weight. Does she have any other follow-up appointments?”

Me: *internally cringing at the thought of seeing this lady again* “Yes. She needs to see an audiologist. I just got the contact information for them yesterday. I was going to call them today, once we left here.”

Doctor: “Call them. She needs to go to that appointment. What about her eyes?”

Me: “She had her eyes looked at earlier this week at [office]. They gave her eyes a clean bill and said they don’t need to see her again.”

Doctor: “Do they need to see her again? What did they say?”

Me: *internally sighing* “They said her eyes are fine; she doesn’t need to go back.”

Doctor: “Good. But what about her hearing? Did they say anything about that? Do you have an appointment? Who with? When is the appointment?”

Me: “I haven’t made the appointment yet. I just got the information yesterday. I’m going to call them today.”

Doctor: “Make the appointment. Call them. She needs to go.”

Me: “Okay.”

(This went around and around a few times, with me confirming over and over. When we got to the checkout counter, I told the receptionist what the doctor said, and she was surprised. I asked if we could see someone else for the next appointment, and was told that until the doctor released my daughter as a patient, we had to see her again. The entire next appointment, unless I interjected or physically placed myself in front of her, the doctor directed every comment, question, or concern to my mother, who simply gave her a deer-in-the-headlights look. I assumed this was because though I am in my 20s and married, I look younger and the doctor assumed that I was some high school kid that got knocked up. Feeling frustrated, and still needing to get formula, I called the NICU that my daughter spent the first weeks of her life in. I explained the situation, and the charge nurse was very understanding and apologetic for my experience. She told me what formula they generally send preemie babies home with, and told me that I could pick it up at just about any grocery store with a baby section. I looked it up so that I could get a picture of the container to ask my husband to bring it home. Then, out of curiosity, I checked the paperwork with the prescription formula that the doctor gave me, and it was the same thing! I am currently looking for a different pediatrician.)


This story is part of our Breastfeeding roundup!

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Jokes That Defy Medical Science

, , , , , | Healthy | October 26, 2018

(My dad is the absolute king of bad dad jokes. One day he is in for a check up and the nurse is taking his vitals.)

Nurse: “How is everything doing today?”

Dad: “Pretty good, except my shoulder.”

Nurse: “What’s up with your shoulder?”

Dad: “Well, before I could raise it this high–” *raises it all the way up* “–but now I can only raise it this high.” *raises it halfway*

Nurse: “Well, that’s too ba– Wait, what?”

(Cue my dad laughing uproariously.)

If You Act Like A Baby, You’ll Be Treated Like One

, , , , | Healthy | October 25, 2018

(I’ve never been a fan of getting shots; I would faint every time I got one until I was around twelve. Despite being in my twenties at the time of this story, when I have to take an intramuscular shot, I am less than enthusiastic, gritting my teeth, planting my heels firmly into the floor, and angrily hissing “son of a w****” repeatedly.)

Nurse: “Okay, you’re all set. Are you all right?”

Me: *inhaling deeply and forcing myself to relax* “Hsss… Yeah, I’m fine… I mean, uh–” *fake baby voice* “Wah! That hurt! I want a lollipop!”

Nurse: “Do you actually wa–“

Me: “YES.”

(I got grape.)

The Reason Why Some Of Us Are Medicated:

, , , , , , | Healthy | October 24, 2018

(I work as a customer service representative. Our company manages prescription plans for a government-run insurance primarily for seniors. We also function as a mail-order pharmacy. This call takes place while I’m still in training during my first week taking calls.)

Me: “This is [My Name]; how can I help you?”

Customer: “Yeah. My husband needs to start taking [drug]. I want to know if his plan will cover it.”

Me: “I can certainly check that for you, ma’am. May I have some information?”

(After I verify her husband’s account information, I look up the medication.)

Me: “Okay. Your husband’s insurance will cover that for an approximate cost of [total].”

Customer: “Well, that seems like too much, but he needs it. Can you send it to him, please?”

Me: “Let me see.”

(I check, and we do not have a prescription for it, nor has another pharmacy filed a claim.)

Me: “I’m sorry, ma’am. We will need your husband’s doctor to send us a new prescription before we can fill it.”

Customer: “Oh. Well, his doctor won’t write it. You have to stop drinking for six months, and my husband likes to have a beer or two every night, so the doctor won’t write one.”

Me: “I’m sorry. But without a prescription, we cannot send a medication.”

Customer: *getting angry* “But I told you that his doctor won’t write the prescription! Can’t you just send it if we pay full price?”

Me: “Again, ma’am, I’m sorry, but we must have a prescription before we can send the medication.”

Customer: “Well, why can’t you just send it?!”

Me: *rubbing my temples at this point* “Ma’am, that would be illegal.”