Using His Outdoor Voice Inside

, | Healthy | November 17, 2017

(I am opening the clinic, getting to work at 8:30 am when we open at 9:00 am. I am an avid believer of keeping the shutters closed and main lights off until I am completely ready to accept people. I leave the back-door unlocked for the remainder of staff to come in, as not everyone has a key. The back door has a ‘Staff Only’ sign. Walking around the department in the dark, paper-like bed sheets in my arms, I hear a strange yelling sound. Outside it is incredibly windy and the back door is unlocked so I assume it has something to do with that. While replacing toilet paper in the bathrooms, there is another yell. This time I poke my head out the back door and see nothing. I am finally behind the desk logging into the systems when a loud slamming sound makes me jump and in full view of the back room across the hall I see an unhappy older man march in. The lights are still off. The shutters out front are closed. There are no escape doors for me. The setting made it seem terrifying, but I really only stood there in shock. It is 8:40 am.)

Patient: *yelling as he walks up* “Your doors are closed! I have an appointment at nine!”

Me: “Y-Yes. We don’t open for another twenty minutes, sir.”

Patient: “I have an appointment! Do you expect me to wait outside in the cold? I’m not waiting outside!”

(I am still genuinely scared and consider calling the police because he is being very aggressive and I fear for my safety. Then I think, why is he not waiting in his car? Did he expect everyone to open twenty minutes early just because he was there?)

Me: “I’m not prepared to take anyone yet. That’s why everything is still closed. My computer hasn’t finished signing in.”

Patient: “FINE! I’ll wait here! I’m not waiting outside!”

(Still scared, but somewhat mad now, I left the desk and made myself busy. Then I went to the tea room and waited until 8:50. Meanwhile, the techs had come in with strange looks, wanting to know what the man’s situation was. After that, I returned, turned on the lights, and opened the shutters. His car was parked outside. Point of the story: patients genuinely scare staff when they get like this. When it comes to people’s health, they are capable of anything. I thought he was going to hit me!)

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It’s Our Morning Period

, , , | Healthy | November 17, 2017

(Our office is only open a half-day on Friday. This takes place at about 11:00 am.)

Patient: “So, today is your half-day, right?”

Me: “Right; we’re only open half the day on Fridays.”

Patient: “Are you open in the morning or the afternoon?”

Me: *looks around at the waiting room full of patients, including her* “Uh… Morning.”

Patient: “Oh, that would make sense.”

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Vets Need To Vet Their Pharmacists

, , , | Healthy | November 17, 2017

(I take my sick dog to the vet and they don’t have the medicine he needs, so they send me to a store to pick it up from their pharmacy.)

Me: “Hi, I’m here to pick up medicine for my dog.”

Rep: “What’s the name?”

Me: “Well, my name is [My Name], but my dog is named Austin.”

Rep: “The medicine is for Austin? What’s Austin’s date of birth?”

Me: “I honestly don’t know what they would have for that; he is a rescue.”

Rep: “Do you have a phone number for Austin?”

Me: “My number is [number].”

Rep: “I don’t need your number. I need the patient’s number.”

Me: “He’s a golden retriever. He doesn’t have a number.”

Rep: “Look, I need information or I can’t give you anything. I can’t even find the prescription.”

Me: “It was called in by [Vet Hospital, with ‘Veterinary’ in the name].”

(The rep yells to the people behind him:)

Rep: “Did we get a call from a [Vet Hospital, but without the word ‘Veterinary’]?”

(I try to correct him, but he brushes me off and the other employees tell him no.)

Rep: “Look, try talking to someone at the drop off window. Right now, you can’t prove you even have a prescription.”

Me: “I don’t have a prescription, but my dog, Austin, does from his veterinarian.”

(The rep glares at me and points to the drop off window. I go over.)

Me: “Hi, I’m here to pick up medicine for my dog, Austin, that my veterinarian called in.”

Drop-Off Pharmacist: “I have that here. What’s your phone number so I can verify?” *I provide it* “Okay, our customer service rep at the main register will check you out.”

(I get back in the first line with the same rep.)

Rep: “What’s this? They found it? Well, I still need you to verify Austin’s information, or call him to get it.”

Me: “Again, Austin is a dog. See? The medicine is listed for veterinary; there’s even a picture of a dog on the package.”

Rep: “Okay, you need to talk to the pharmacist.”

(He puts the medicine on the back counter. I wait five minutes and the pharmacist comes out.)

Pharmacist: “What questions do you have?”

Me: “None, actually. The vet said just to give him a pill twice a day.”

Pharmacist: “Okay. [Rep], why did you call me up?”

Rep: “Is it even legal to give this to her? She doesn’t have the patient’s information.”

Pharmacist: “The patient is a dog. It’s fine.”

Rep: “A dog? Who needs medicine for a dog? Whatever, here.”

(He hands me the bag with the medication.)

Me: “I haven’t paid.”

Rep: “Yeah, you did; I rang you out.”

Me: “No.”

Pharmacist: “This wasn’t paid for. Let me personally ring you out over here. I’m going to write down my information and the name of the other employee who helped you. If you have any questions, comments, or complaints, please send them to this email address. Please send them. We need to have a certain number of complaints before we can let an employee go.”

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Screaming For A New Nurse

, , | Healthy | November 16, 2017

(This occurs when I am 19 years old, and in the hospital giving birth. I am a fairly tiny person, my baby is pretty huge, and I’m in my 23rd hour of labor, so you can see how I might be stressed out. The first time I let out a pained scream…)

Nurse: *disgustedly* “You know the screaming doesn’t actually help, right?”

(My mom and boyfriend gawk at her.)

Boyfriend: “Are you kidding? Did you seriously just say that?”

Nurse: *defensively* “Look, I’m just saying that it’s 3:00 am; people are trying to sleep. She’s being really loud.”


(She huffed and walked out of the room without a word, leaving another nurse to scramble in to help. I saw her a few more times during my stay, and thankfully she kept her mouth shut.)

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Cold-Blooded Humor

, , | Healthy | November 16, 2017

(I received a call from my doctor after having some blood work done, telling me to get to the ER immediately for a blood transfusion, as my hemoglobin levels were critically low. A friend of mine takes me and stays with me for support. She likes to try and lighten the mood with a sarcastic sense of humor. This occurs when the nurse brings in the first bag of blood and hooks it up to my IV…)

Me: “Oh, wow… that’s a strange sensation!”

Nurse: “What? It’s not burning is it? Does it hurt?”

Me: “Not at all… It’s just really cold! I’ve never felt cold inside my body before.”

Friend: “Cold? Geez, Nurse! Can’t ya warm it up a little for her?”

Nurse: “…umm.”

Friend: “Just throw it in the microwave for a few minutes! My friend says it’s too cold here!”

Nurse: *mouth agape with a look of horror*

Me: “[Friend]… I don’t think she knows you’re joking.”

Friend: “Oh… Oh, my god! I’m totally joking! Just trying to lighten the mood!”

Nurse: “Oh, thank goodness! I mean, whatever you want to do on your own time, sure… but I’m not wasting precious O negative in this hospital for your little experiment here!”

(We had a good laugh after that. And after two bags of the red stuff my hemoglobin levels were back up to normal!)

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