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Doctors, nurses, and staying healthy

A Dizzying Ordeal

, , , , | Healthy | July 1, 2020

I have had vertigo on and off since I caught a bug in 2017. I usually bed rest and it goes away after a few hours. I have a bout of it in May 2019; it’s just not going after two days and my anxiety over it is making it worse.

I call the doctor and his receptionist says as it’s an existing condition I can have a telephone consult. Two minutes after I put the phone down, the doctor calls back and says he’ll send an electronic prescription to the local pharmacy. I can’t drive. I can only just stand, but the pharmacy is seven minutes’ walk, so I figure I’ll stagger up to the pharmacy, get the meds, and then stagger next door to the tea room, take the tablets with a drink there, and wait for them to kick in so I can walk home. My friend runs the tea room and will let me sit quietly in the corner.

So, the plan is made, and after fifteen minutes of stumbling up the road with the world spinning, I get to the pharmacy and hang off a display unit for another ten minutes until it’s my turn.

Assistant: “How can I help you?”

Me: “I’ve come to collect a prescription that the doctor has just sent through electronically as urgent for me.”

Assistant: “I’ll go look.”

She disappears for ten minutes. By the time she returns, I’m almost lying on the counter as my head is spinning so much.

Assistant: “No, there’s no prescription for you.”

Me: “Can you check, please? The doctor said he would send it through as urgent.”

Assistant: “Well, if you insist.”

Me: *Through gritted teeth*Yes, I do!

She goes away again and comes back after another ten minutes, by which time I’m starting to feel nauseous.

Assistant: “No prescription. When did the doctor send it through?”

Me: “As I said, he has just sent it through as urgent. Just now.”

Assistant: “Why didn’t you say?”

Me: “I did.”

Assistant: “Oh, we don’t look at the electronic ones until the afternoon. Can you come back in two days?”

Me: “I have chronic vertigo. I can’t see too well, and I can’t stand up, walk, or lie down. The doctor has prescribed these as urgent. No, I can’t come back in two days!

Assistant: “Are you insisting that you have your prescription made up now?”

Me:You think?

She looks blankly at me.

Me: “Yes, I am. Please make it up now or I will throw up and collapse here.”

Assistant: *Sighs* “If you insist. Can you go sit over there?” *Points at a chair behind a pillar* “You are stopping other people getting their prescriptions.”

I looked at her as if she had lost the plot and went to sit in the chair and lean on the pillar which was nice and cold on my head.

After another thirty minutes, still no prescription. I staggered over and asked the assistant how much longer it would be as it was now nearly an hour since I’d gotten there. She told me to go sit down and wait.

I stumbled back. After another thirty minutes, a different assistant came over with a clipboard and asked me to fill out a customer satisfaction surgery. I must have looked shocked and possibly homicidal at this point, as she said in a caring way, “Are you okay, love?”. I explained that I’d been there all morning waiting for my urgent prescription. She grabbed the clipboard out of my hands and dashed off. She came straight back with my prescription made up.

She explained that the pharmacist had started to make it up but had been called to the telephone. Then, it was given to the assistant pharmacist who started it, too, and then went to early lunch. The assistant I’d been dealing with had gone out on her break and it had been forgotten, and because I was behind the pillar, they had forgotten me.

This different assistant had been filling a display up, saw what looked like a dead woman on the chair, and brought over the survey as a way to talk to me. I dry-swallowed two of the tablets as she spoke, staggered home hours after I had left, and finally collapsed in bed. About thirty minutes later, the tablets kicked in and I filled the survey out in line with very honest replies.

Two days later, I moved to having my prescriptions filled by post — they come three days after you request them — and for urgent, I now send my husband.

Let’s Hope They’re A Better Nurse Than A Communicator

, , , , , | Healthy | June 28, 2020

I work at a hospital in the central supply department. We carry just about everything: patient care items such as deodorant or slippers, first aid supplies like bandages or gauze, large items like crutches or commodes, and everything in between. Basically, if the nurses carry it in the supply closet, it probably came from us.

One night, I get a call from a nurse on the fourth floor.

Me: “Central Supply, this is [My Name].”

Nurse: “Yeah… is this Central Supply?”

I can feel my eye twitch.

Me: “Yes. Can I help you?”

Nurse: “I’m looking for… a… thing.”

Me: “Okay. What kind of thing?”

Nurse: “It’s plastic. It comes in a package.”

Me: *Putting on my best customer service voice* “That’s about 75% of our inventory. Can you tell me what it’s used for?”

Nurse: “It’s plaaaastic. It comes in a paaaackage.”

Me: “IV tubing?”

Nurse: “No.”

Me: “Catheter?”

Nurse: “No.”

Me: “Oxygen tubing?”

Nurse: “No. It’s plastic. It comes in a package.”

This goes on for a few minutes with me trying to guess the item or trying to get her to describe it to me. The nurse keeps giving me the same answer; only the pronunciation of the words “plastic” and “package” changes.

Me: “Do you have an empty package I could look at?”

Nurse: “No.”

Me: “Is there more than one in the package?”

Nurse: “It’s plastiiiiic. It comes in a packaaaaaage.”

Me: “I’m sorry. I don’t know what you’re asking for. You’re welcome to come down and look around. Or maybe you could ask one of the other nurses.”

Nurse: “I—”

Me: “I’m getting a call on the other line from the ER. I have to get it. Let me know if you find out what it’s called. Okay. Bye.”

Fortunately, the call from the ER is an easy one. But as soon as I get off the phone with them, I receive another call from the fourth floor.

Me: “Central Supply, this is [My Name].”

Charge Nurse: “Hi, this is [Charge Nurse] from [department].”

Me: “Hi. How can I help you?”

Charge Nurse: “Do you carry water pitcher liners?”

A light bulb goes off and my customer service filter vanishes.

Me: “Oh! Is that what she wanted?!”

Charge Nurse: *Chuckling* “Yeah.”

Me: “Yes. We have those; I’ll bring some right up.”

Not the strangest call I had while I worked there, but definitely the most frustrating.

Becoming The Butt Of An Insult-To-Injury Situation

, , , , , | Healthy | June 27, 2020

My dad served in Vietnam between 1969 and 1972. During this time, he saw many of his fellow soldiers injured.

One drew the lucky straw in a firefight and wasn’t fatally injured. The bullet went in one side and out the other side — of his buttocks.

While he was laid up in the hospital, my dad and a few friends visited him.

They all very solemnly entered the guy’s hospital room and very seriously informed him that the doctors had told them that the patient’s bottom was going to have to be amputated due to the injury.

But they were going to get him a nice wooden replacement from the resident local crafters, all shiny and polished, with a belt to hold it on. And they might even be able to afford a pink plastic one for Sundays!

About that time, the patient cottoned on that this was a prank.

Dad and his friends managed to duck out before the bedpan hit them.

Hopefully, Those Weeks Just Flu By

, , , | Healthy | June 26, 2020

My sister and I vacation together in Florida, and we come back sick as dogs. We’re both sneezing and coughing uncontrollably plus feverish chills, but mine’s worse. I get so bad that I lose control of my body so I soil myself, clumps of my hair fall out, and I have hallucinations of shadowy figures. I’m naturally fat but I can’t eat, so my stomach caves in. I drool uncontrollably the time, and I get an earache so bad that I can’t hear anything. Plus, my eyes puff up so much that I can’t see either. Ever been deaf and blind? It’s NOT fun.

I figure I got a bad flu, but it’s never been like this, so I figure I have the flu AND maybe something else. Finally, weeks later, I go the see a doctor, I’ve no insurance but I’m desperate for relief. Over-the-counter medicine does nothing.

I tell the doctor everything, and he runs tests. Flu: negative. Strep throat: negative. Pneumonia: negative.

Doctor: “It must be bronchitis. A mild case of it.”

Me: “A mild case? If this is mild, I don’t want to ever experience a severe case!”

He gave me a prescription for my cough. My sister went, too, and she got a flu diagnosis. She still blames me for giving it to her, even though I told her I didn’t! I lost twenty-five pounds at least.

No Particular Emphasis On “Assisted” Living

, , , , , , , | Healthy | June 24, 2020

A few years ago, I — a sixty-four-year-old male — had a bad bicycle accident. The damages included a concussion, broken right collarbone, broken right elbow, four broken ribs on my right side, and three fractures in my left pelvis; if you can explain the physics of that, I’m all ears.

Four days in the hospital got me stabilized, but then I needed rehab and was sent to a nursing home. That’s when the fun began.

I was transported to the home at about 6:00 pm. After intake, I struggled for a few hours to find a comfortable position and finally got to sleep, only to be awakened at 11:30 pm (!) to have them take pictures of my bare backside to see if I had bedsores already. Two days later, I was awakened at 4:45 am (!!) because the traveling technician was going to take my blood and wanted to get done early.

I was getting both physical and occupational therapy from the same outsourced company. The routine was to do the PT first at one end of the building and then get wheeled back to my room for the OT. The third day, the occupational therapist was taking me back to my room and one of the physical therapists came with us. The two men were discussing a barbeque they were going to have that weekend.

No problem, except that when we got to my room they stopped in the hallway and talked over me for five minutes. I called out the OT when we were alone; to his credit, he apologized and said that I wasn’t their typical patient, meaning I had no dementia.

I was on a schedule where I was given two assisted showers a week. This wouldn’t have been too bad, except that the home had no air conditioning and we had a heatwave in the nineties the second week. I was waiting for the aide to take me when I noticed five young women hanging around the door to my room. When I asked, they told me they were going to watch my shower as part of their training. I informed them that no, they weren’t, so they waited outside the shower area with my wheelchair.

By that point, I could walk slowly with a cane, so after getting dressed, I limped to my chair with help from the aide. One of the women was standing behind the chair with her hands on the grips. I let go of the cane, grabbed a handrail on the chair, and almost fell on my face as the chair moved out from under me! She hadn’t set the brakes on the wheels and hadn’t held on to the chair. I was lucky there was no damage but it hurt like crazy.

In addition to the therapy for my hip, I needed to wait until the swelling in my broken elbow went down before surgery. When it was ready for the procedure, I went to the hospital having had no food or drink for over twelve hours. I was lying on the gurney about to go into the prep room when I was approached by a young doctor I’d never met. She wanted me to give her permission to perform a “nerve block” on me after the operation. In her telling, this would keep me from feeling pain afterward.

This had not been discussed before, I had no knowledge of what a nerve block entailed, it sounded dangerous, and this person was a total stranger. She was persistent, I’ll give her that, but she finally took the hint when I told her to get the h*** away from me.

The surgery went fine and I had no real discomfort afterward, even to the point where I never filled the prescription for the opioid painkiller I was given. So much for the nerve block. I was not, however, forewarned about another side effect of the anesthesia. It is common that urination is inhibited after the procedure, and by 6:00 pm, I was in real pain.

The nurses’ aides didn’t have the authority to give me a catheter and had to get permission. An hour later, I got my first experience with the process. Then, they took it out. And a few hours later, the pressure built up again.

This time, they didn’t want to put the tube back in; their training said they had to wait four hours. My wife had to yell that she’d take me to the emergency room and file charges against them before they fixed the problem. This time they left it in, and by the following evening, the plumbing worked.

As to the home itself, my stay confirmed my fear of the places, even without a contagion situation. Most of the other long-term residents had some degree of dementia and there was lots of moaning and shouting at all hours. And the food was just as bland as the stereotype; luckily, my wife brought me meals a couple of times a day — including the occasional illicit cold beer.

I got out three days after the elbow surgery and was able to navigate my house, including the stairs, immediately. In another week, I rarely used the cane and have a story for my grandkids.