Healer, Hear Thyself

| Working | October 11, 2012

(I’m calling to ask why my doctor has refused to refill my medication at my pharmacy. Note that I went in that same day and he told me he would give me a refill.)

Receptionist: “How may I help you?”

Me: “Hi, I came in earlier to see [doctor]. He said he’d give me a refill, but when I called the pharmacy, they said he denied my refill.”

Receptionist: “Well, you’ll have to come back in and make another appointment to see him.”

Me: “I came in today to see him, though, and he said he’d refill my medication, but he didn’t.”

Receptionist: “You’ll have to come in again and make a new appointment to talk to him about it.”

Me: “So, I’d have to pay the co-pay again just to ask him about that?”

Receptionist: “Yes.”

Me: “Can I speak to him on the phone?”

Receptionist: “He’s not available. You have to come in to talk to him.”

Me: “I don’t want to pay the co-pay again just to talk to him about something he already said he’d do, but didn’t.”

Receptionist: *annoyed* “That’s not my problem.”

Me: “May I PLEASE speak to him on the phone?”

Receptionist: “No.” *hangs up*

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