He Suddenly Feels Very Small

A customer approaches the register and orders a small smoothie. Our smoothies are ridiculously sized, starting at twenty ounces for a small and up to forty ounces for a large! As such, corporate is very picky that we get customers to pick a specific size either by ounce or saying small, medium, or large. I ring the small smoothie through, make it myself, and hand it over to the customer at the end of the line. Up until now, the guy has been a pretty standard customer. He looks at his smoothie and doesn’t take it, however.

Customer: *Politely* “Oh. I ordered a regular size.”

Me: *Double-checking the ticket* “I have you down for a small. Is the size not what you expected? We can ring you up for something different. We don’t have a ‘regular’ size here. We do small, medium, and large.”

The man becomes completely incensed.

Customer: “No! I always order regular! You do make that size. I have my receipt right here!”

He waves it around a little before setting it on the counter and pointing angrily at it. As he points, he reads it for the first time and sees that he did order a small. Slowly, he looks at our menu board that also lists our sizes. The man just totally deflates and ends his sudden anger.

Customer: “Oh.”

To his credit, he took the smoothie he ordered and didn’t say another word!