He Sucks At Math But At Least He Doesn’t Have A Screw Loose
I work part-time in tools and hardware at a big box hardware/home DIY store.
Guy: “I need five-sixteenth-inch screws.”
Me: “Screws, lag screws, or bolts?”
Guy: “Screws. I’m putting new hinges on a door and a quarter-inch is too big, so I need five-sixteenth-inch.”
Me: “Uh, five-sixteenths is larger than a quarter by a sixteenth of an inch. A quarter-inch is four-sixteenths.”
Guy: “No, it’s not. I need screws to fit these hinges.”
He takes a hinge out of his pocket and shows it to me.
Me: “Yeah, you need a #14 flathead screw for that. Come with me.”
I take him to the screws aisle and get a #14 screw and drop it in the hole in the hinge. It’s a perfect fit.
Guy: “Yeah, that’s it. Are these five-sixteenth screws?”
Me: “They’re #14 screws; let’s leave it at that. Now, how many do you need?”
Question of the Week
Have you ever served a bad customer who got what they deserved?