He Needs To Cool Off

, , , , , , , | Right | October 10, 2019

(I work as a service advisor for a car company. Today is pretty slow and I am taking walk-ins so my technicians have something to do. A guy comes in explaining that he drove to Washington from Florida a few weeks ago and needs an oil change. Since I have nothing scheduled, I check him in. We do the oil change, I give him 10% off for being so friendly, and he is on his way. Thirty minutes later…)

Coworker: “Hey, did you help this guy earlier? He’s on the phone saying we broke his AC and wants to talk to you.”

Me: “Ugh, we don’t even touch the AC system with an oil change, but okay, transfer him over!” *transfers* “Hi, this is [My Name]. I hear you’re having trouble with your vehicle. What’s going on?”

Customer: “Yes, I’m calling because you broke my AC! It was working fine before you did the oil change and now it’s broken!”

Me: “Oh, no, I’m so sorry it isn’t working. Fortunately, my technicians do not touch the AC system during an oil change, but if you’d like, you can come back in and we’ll take a quick look. Is your AC not turning on at all? Is it not cooling? What’s the issue?”

Customer: “I’m telling you my f****** AC doesn’t work! There’s a noise coming out of the vent! It’s broken and I’m pissed! I had no issues until you touched my f****** car. Tell me what’s wrong with it!”

Me: “Okay, once again, we don’t touch your AC system. I can’t say what the issue is, but you can bring it back in and I’ll have a technician check it.”

(The customer hangs up on me. Twenty minutes later, he SPEEDS into the service drive.)

Customer: “Okay, there it is! Tell me what you f****** broke!”

Me: “Can I borrow your key?”

(The customer slams the key onto my counter and I walk out to turn on his vehicle.)

Me: “Sir, could you point out the sound to me?”

Customer: *gets into the passenger seat* “How could you not hear it come on?! There it is, so loud! You broke my AC!”

Me: *lifts a pair of sunglasses from the center console*

(The noise stopped and the customer looked dumbfounded. I got out of the vehicle, told him to have a good day, and walked back inside. The customer sat in his car for a few minutes and then drove off.)

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