He Is Out-Dated
(I work in a call centre for a bank, and one of the security questions we use to verify cardholder identity is a memorable date. Some people try to get clever with you. I generally give them no reaction at all and just ask a different security question.)
Me: “Can I ask you to confirm your memorable date there for me sir?”
Customer: “Ah yes, June 9th, 1979. I met this lovely blonde woman in a bar in Soho, absolutely beautiful. She drank cocktails and we went back to mine and the things she could do kiddo, you could only imag—oh wait memorable date? Oh s***, I thought you meant…”
Me: “Ha, that’s alright, sir; do you have it there?”
Customer: “What’s your memorable date? You sound nice; you must have one.”
Me: “My boyfriend surprised me with a trip to Paris for my birthday last year. That was pretty memorable I guess.”
Customer: “Jeez, your generation sucks. Paris!? You can’t beat a roll in the hay in the back of a third hand car in Charing Cross. I’d show you that!”
Me: “Okaaaaaaay anyway, moving on.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.