He Is Never Going To Touch This Touch

It’s only my first week of working in customer service, around 2013, and reading this website made me skeptical that people really were as stupid as they are in some of the stories. I’ve just started my shift, and I take my first call.

Me: “Good evening, [Company], [My Name] speaking; how can I help you?”

Customer: “Hi there. I’m looking for an iPod Touch Fourth Generation for my daughter’s birthday. Could I place an order with you?”

Me: “Absolutely, sir. Do you have the catalogue number for that item?”

Customer: *Shouting* “No! But it only took me two minutes to find it, so it shouldn’t take you thirty seconds!”

It takes me about fifteen minutes of in-depth searching, through all available methods, before I figure out the item’s actually discontinued, and he’s looking in a physical catalogue from a year ago.

Me: “I’m sorry, sir, but the fourth generation of iPods have now been discontinued. We aren’t going to receive any further stock of this item.”

Customer: *Suddenly calm again* “Oh, okay, sorry for bothering you. Bye!”

I then continue taking calls. After about thirty minutes, I overhear a coworker’s call…

Coworker: “I apologise, sir, but I can’t find any iPod Touch Fourth generations on my system.”

Glancing over, I notice it’s the same customer I had earlier. My coworker manages to come to the same conclusion as I did, and the customer seems satisfied that it’s truly discontinued. Fast forward to ten minutes before I finish.

Me: “Good evening, [Company], [My Name] speaking; how can I help you?”

Customer: “Yes, hi. I’m looking for an iPod Touch Fourth Generation for my daughter’s birthday tomorrow.”