He Is His Own Flight Risk
(I am going on holiday with my friend, and a man runs up to us and grabs me.)
Man: “Hey, tell me where I go for my flight.”
Me: “I do not work here, so I can’t tell you.”
Man: “You screw-up! I’ll call [Airline]’s manager and tell them you aren’t prepared to help me, and therefore you should be fired!”
Me: “But I don’t work for [Airline].”
Friend: “No, he doesn’t.”
Man: “Well, if I miss my flight, it’s thanks to [Airline] for hiring you two idiots!”
Friend: “Likely, and tell me when security arrive!”
(My friend and I are both laughing now, and the man storms off, muttering rude things under his breath.)
Man: *across from terminal exit* “WHY? I MISSED MY FLIGHT BECAUSE YOU DIDN’T TELL ME WHERE IT WAS! I HATE YOUR AIRLINE!”
(I walk up to him and ask him which was his flight.)
Man: “[Flight number] at [time of departure].”
Me: “That flight leaves at 18:55, and it’s 12:04. It leaves from Gate 12, Terminal 1, and we were at Gate 54, Terminal 3.”
Man: “Oh.” *walks off*
Me: *to friend* “And he was calling me a screw-up!”
(We laughed until we figured out we were about to miss our flight!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.