He Chose The Wrong Thing To Be Honest About

I’m a customer service agent for an insurance company. The people I help on the phone have questions about either their car, house, or travel insurance. Right now, we get a lot of customers who have questions about their travel insurance and recompense for cancellation costs if they cancel their holidays due to the current health crisis. Not this customer, though; he has a whole new set of reasons.

Me: “Hello, how can I help you?”

Customer: “I need to cancel my holiday with my family, and I was wondering if my travel insurance will cover the cancellation costs.”

Me: “Can you tell me what happened? In certain circumstances, we do cover cancellation costs, and with the current events, we are a bit more lenient with those circumstances.”

Customer: “Yeah, I need to cancel my holiday because I need to go to the hospital with my girlfriend for an echo; she is pregnant.”

Me: “Congratulations! Was your girlfriend also going on this trip?”

Customer: “Of course not! I was going with my wife and kids! And can you change the email address you have from us? That way my wife won’t find out about this.”

Me: “Let me get this straight; you want us to pay for your cancelled holiday with your wife and kids because you got your girlfriend pregnant?”

Customer: “Yes!”

Me: “Yeah, that’s not going to happen.”

Definitely the weirdest cancellation reason I heard so far!