He Auto Know Better
(We take calls from all over the USA and Canada from people needing roadside assistance. This particular call was taken by a coworker.)
Coworker: “What is wrong with your vehicle that you need it towed?”
Customer: “I put it up on a flat.”
Coworker: “I’m sorry? You put it up on a flat…?”
Customer: “Yeah. I put it up on a flat.”
Coworker: “What exactly is wrong with it?”
Customer: “I put it up on a flat! You know, I have a dead battery and three flat tires.”
Coworker: “Oh, okay. Is that vehicle a two-wheel-drive or a four-wheel-drive?”
Customer: “It’s a one-wheel drive. I told you I had three flat tires! Do you know anything about cars?!”
Question of the Week
Have you ever served a bad customer who got what they deserved?