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Have You Tried Turning Your Brain Off And On Again?

, , , , | Right | December 16, 2020

I’m the stupid one in this story. For the last two months, I’ve been having issues with my Wi-Fi; my phone has barely been connecting to it, and even when it does connect, I can’t seem to load anything. I get an email from my provider near the start of this about them doing work around my area, so I should expect problems for the next few weeks, but after two months of problems, I phone to see what’s going on.

Me: “Hi. I’ve been having issues with my Wi-Fi. I know there’s been work going on around my area, so I was wondering when that will be done and everything will be back to normal?”

Tech Support: “Okay, I’m looking here and it looks like the work has been finished. Can you connect to your Wi-Fi?”

Me: “Yes, sometimes, but I can’t seem to load anything when I’m connected.”

Tech Support: “Okay, what do the lights on your router look like?”

Me: “The main light is blue; I don’t see any other lights.”

Tech Support: “Okay, can you go ahead and unplug the router for me for thirty seconds?”

Me: “Oh, my God, I’m such an idiot. I’ve been dealing with this for so long and I forgot to do the most basic thing!”

I unplug the router, wait, and plug it back in, and everything works again.

Me: “Well, looks like you can put me down as another silly customer that phones tech support for something she could have fixed herself.”

Tech Support: “Well, ma’am, you didn’t shout at me, so you’ve got that going for you, at least. I hope you have a pleasant evening.”