Have To Tow Them Through The Conversation First

, , , , | Right | November 4, 2018

(When people call in to get a tow, we have a list of questions we ask to gather the information we need. At LEAST ten times a day I go through this exact situation.)

Me: “This is [My Name]. How can I help you?”

Customer: “Hi. I need my car towed.”

Me: “Okay, not a problem. What is the year, make, model, and color of vehicle?”

Customer: “Honda.”

Me: “Honda what?”

Customer: “Accord.”

Me: “Year and color?”

Customer: “Blue.”

Me: “And the year?”

Customer: “2003.”

Me: “All right, perfect. Where is the vehicle located?”

Customer: “At my house.”

Me: “What’s the address?”

Customer: “[City].”

Me: “I need the street numbers and street name, or at least cross streets.”

Customer: *gives address*

Me: “Perfect, and where would you like it towed?”

Customer: *gives city name*

Me: *slams face into desk repeatedly*

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