Have To Tow Them Through The Conversation First
(When people call in to get a tow, we have a list of questions we ask to gather the information we need. At LEAST ten times a day I go through this exact situation.)
Me: “This is [My Name]. How can I help you?”
Customer: “Hi. I need my car towed.”
Me: “Okay, not a problem. What is the year, make, model, and color of vehicle?”
Customer: “Honda.”
Me: “Honda what?”
Customer: “Accord.”
Me: “Year and color?”
Customer: “Blue.”
Me: “And the year?”
Customer: “2003.”
Me: “All right, perfect. Where is the vehicle located?”
Customer: “At my house.”
Me: “What’s the address?”
Customer: “[City].”
Me: “I need the street numbers and street name, or at least cross streets.”
Customer: *gives address*
Me: “Perfect, and where would you like it towed?”
Customer: *gives city name*
Me: *slams face into desk repeatedly*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
