Have To Pause For “The Second”
(This conversation occurs often. I accept inbound calls and have to verify personal information, including if a caller has family members who share the exact same name.)
Me: “Do you use a generational suffix with your name, such as Junior, Senior, the Second, or the Third?”
Caller: “MD.”
Me: “Yes, sir, but do you use a generational suffix like Junior or Senior? II or III?”
Caller: “MD.”
Me: *giving up* “Sir, do you have a father or son with the same first, middle, and last name as you?”
Caller: “Yes. My father and I have the same name, but we only have the same last name, different first name.”
Me: “That’ll do.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.