Have No Internet, Use No Internet

| Right | July 3, 2009

(We are technical support for a VoIP telephone company, which means they have to have broadband internet for their phone to work.)

Customer: *on the phone* “Sales just sent me to you because I wasn’t sure if what I have is internet.”

Me: “Okay, sir, I can help you determine that. Who is your service through?”

Customer: *names phone company that provides DSL* “It’s so when people call me, they can leave a message.”

Me: “Okay, sir, that would be your answering service. Internet would be another feature you pay $30 to $60 a month for, and they would send you a small box that hooks to your computer.”

Customer: “Computers are evil. I bought one and got rid of it the next day!”

Me: “Our phone service is not going to be right for you, sir. If you’d like we could help you find internet, but without a computer you would be paying only to sustain the phone.”

Customer: “I don’t want no evil internet! Goodbye!” *hangs up*

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