Have A Hunch About Why They Want To Munch
(Our fries take almost four minutes to cook and a customer has just ordered four large fresh fries. Two people have already told her there will be a wait on them. I notice a strong smell coming from her vehicle when she comes to my window.)
Me: “Okay, ma’am, here are you drinks and your fries will be done in about three minutes. If you just pull forward a bit I’ll bring your order right out to you—”
Customer: “Oh, h***, no! I ain’t waiting for my d*** food! Give me my food now!”
Me: “I’m afraid your fries aren’t done-”
Customer: “I don’t care! GIVE ME MY FOOD!”
Me: “You ordered four large fresh fries-”
Customer: “I WANT YOUR MANAGER!”
Me: “Our fries take four minutes to cook. Two of my coworkers have already told you that you will be waiting on them. I apologize—”
Customer: *still yelling* “I SAID GET ME YOUR-”
Me: *yelling over her* “EITHER PULL FORWARD OR I’LL CALL THE COPS ABOUT THE STENCH OF MARIJUANA COMING FROM YOUR CAR.”
Customer: *suddenly meek* “Uh… I’ll… I’ll just pull forward.”
(I turn around to see my manager staring at me.)
Manager: “I hope to God she doesn’t complain about you because I’d hate to write you up for that.”
Question of the Week
Have you ever served a bad customer who got what they deserved?