Hatchback Up A Little Bit
I am working, counting stock, when a customer approaches me to ask for help.
Customer: “Excuse me, I was just wondering if this—” *indicates to bookshelf* “—will fit in my car.”
Me: “Okay, sure. I don’t actually work in this department but I’ll see if I can help.”
Customer: *Waits expectantly*
Me: “Uh, well, what kind of car do you have?”
Customer: “A Toyota.”
Me: “A Toyota what?”
Customer: “Carolla.”
Me: “Sedan, hatchback?”
Customer: “Hatchback.”
Me: “Okay, great. Well, I actually have that same model of car, and funnily enough, I just bought one of these bookcases and it’s a bit of a squeeze, but it’ll definitely fit.”
Customer: “But will it fit in my car?”
Me: “Well, we have the same car, and it’s the same bookshelf, so I’m very confident it will. It fit when I put it in my car.”
Customer: “But will it fit in my car?”
Me: “Yes. It will. You just have to fold the back seats down.”
Customer: “We can’t fold the seats down because we have the baby seat in the back!”
Me: *Thinking* “Then maybe don’t come furniture shopping in a tiny hatchback with your whole family?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
