Hasn’t Found His Calling

, | Working | September 16, 2013

(I’ve recently started a new job, and am listening in with an experienced colleague. A customer is very distressed because she’s having trouble finding out who her electricity supplier is, and she’s being passed from pillar to post. She doesn’t raise her voice or become abusive in any way. My colleague stonewalls her until she starts to cry and hangs up, defeated.)

Me: “You can call [department], and find out who her supplier is.”

Colleague: “I know, but I don’t want to. It’s too much hassle.”

Me: “She was crying!”

Colleague: “Yeah, a lot of my customers do that.”

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