Has You Under Their Spelling
(I work in a small call center that provides information to tourists. It is a very quiet day when my coworker gets this call. I only hear her end of it.)
Coworker: “Yes, I would recommend [Restaurant]… The name is H-A-N-K… No, N-K. K as in– No, H-A-N-K-apostrophe-S.”
(Pause…)
Coworker: “I would also recommend Cotton. C-O-T-T-O-N. No, C-O-T-T-O-N. N as in Nancy. Yes, C-O-T– No, T as in Thomas. No, T-O-N as in Nancy. Yes. Yes, is there anything else I can do for you?”
(Pause…)
Coworker: “I would suggest that you take advantage of our free shuttle system. Yes, free. F-R-E-E. Yes. Yes, it is free. Yes.”
(This goes on for several more minutes, with the visitor repeatedly asking her to spell the names of places multiple times. Finally, the call ends.)
Coworker: “She sounded like she was high! H-I-G-H!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?