Has Them Dead(bolt) To Rights

(I work as a concierge, so a lot of times the front desk gets the stupid people before I do. It’s almost like a filter, but since I’m just across the lobby (about 20 feet) I can hear stupid guests who should be put away.)

Coworker: “Good morning, ma’am. How may I assist you?”

Guest: “I need another key to my room. When I checked in yesterday they said I would get a master key to all the rooms I have.” *which about four or five different rooms*

Coworker: “Oh, my apologies, ma’am, but we don’t give master keys to rooms.”

Guest: “Whatever. My keys don’t work and I had this problem yesterday.”

Coworker: “My apologies, ma’am.” *hands over new keys*

(The guest walks away. A couple of minutes later the guest comes back, really frustrated.)

Guest: *throws keys on counter* “These keys don’t work either! This is ridiculous! I am spending $3500 here and this is what I’m getting?!”

Coworker: “I’m sorry, ma’am. I know this can be frustrating, but what color was it giving you?”

Guest: “Red!”

Coworker: “And is there anybody in the room?”

Guest: “I have my kids in there! They’re sleeping.”

Coworker: “Well, if you have the deadbolt on in that room you’re trying to get into, the keys won’t work. I’ll go up there with you just to see what’s going on.”

Guest: *has realization moment* “No, it’s okay. I’ll go up myself.” *walks away*

(All of us in guest services had an inner smirk, because she most likely had the deadbolt on and tried throwing the “I’m spending my money here!” card, and she didn’t come back to the lobby.)