Has The Drive To Cheat And Lie
Call Center | Right
| August 22, 2013
(I work in a car insurance call center.)
Customer: “Oh, the policy isn’t in my name.”
Me: “May I speak to the policy holder to get permission to speak to you and add you to the policy?”
Customer: “No, she’s not speaking to me.”
Me: “Okay, well that just means I am unable to give you any information or make any changes for you at this point of time.”
Customer: “But it’s my car! She just took me off all the policies after I cheated on her.”
(I have no idea what to say.)
Customer: “Never mind, I’ll just call back and pretend I’m her.” *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
