Has Some Serious Bag Baggage, Part 4

, , , , , | Right | September 11, 2019

(I’ve just returned from a business trip and I stop at my local dollar store for some snacks. I’m in a terrible mood from being on the road all day but I have been here many times with nothing but friendly service and I am determined not to take it out on the staff. As I’m walking in, there is a woman at the cash complaining to the cashier, but I don’t pay attention. I hear him call for a manager and I see the manager on duty quickly come from the back. I grab some snacks and get to the counter only to have to wait behind this angry customer who is getting a refund, something not normally offered at this store and a process that takes a while. I suddenly tune in to what’s happening and realize this woman is getting a 30-cent refund on her 5-cent plastic bags. Most stores in our province have been charging for bags for a while as per governments regulations. The store gets none of the profits from these bags and has no say over the price.)

Customer: “Look, it’s not that I can’t afford it. It’s the principle of it. You people are always trying to trick us into spending more money and I won’t have it. You don’t even have a sign or anything!”

(She is actually standing next to a five-foot sign about the bags. As she is talking she is aggressively dumping her things out of the plastic bags onto the counter. The clerk looks like he wants to cry and the manager is trying hard to keep it together.)

Me: “Seriously?” *to the manager* “You guys don’t actually keep any of the money from those bags, right? I mean, it’s a government policy. Isn’t it? Most stores in this town alone have been charging for bags for at least a year, if not more.”

Manager: “Yeah, it has to do with the new eco-tax.”

Me: “Right, so it has nothing to do with you guys.”

Manager: *sigh* “No, it doesn’t.”

(The customer can clearly hear me, and I see her face get red before she turns away from me. She finally gets her 30 cents, drops it right back on the counter, and points at the reusable cloth bags the store is selling for a quarter each.)

Customer: “Give me one of those, now.”

Me: *to the cashier after she has paid him and is repacking her now one big bag* “You guys do get the profits off those cloth bags, though, right?”

Cashier: “Yup.” *flashes me a smile*

Customer: “Look, I would rather just pay for a bag.”

Me: “I thought that was the problem in the first place.”

(She finally moves away from the counter to let me check out, but now has to slowly repack her five bags of product into the one cloth bag to carry it out without spilling anything, so she can still hear me.)

Me: *to the cashier* “So, rough night?”

(He smiles and nods. His face still flushed.)

Me: “I’ve been there and believe me, it’s a pain. I used to work here and had to deal with idiots all the time. I had an old guy once fight for fifteen minutes, calling my cashier incompetent, because he misread the price on something and my cashier didn’t read his mind to know he thought it was a different price. You’re going to get those people all the time; they have never worked retail or have never worked, period, so they have no idea how to behave.”

(The customer is now seething while the cashier is finally smiling. The manager is close by watching with a smile. The cashier finishes ringing up my snacks.)

Cashier: “Would you like a bag, ma’am?”

Me: “No, thank you, dear; I brought one in. I’m capable of reading the signs you’ve had posted for the past two months.”

(The lady stormed off carrying her overflowing bag in her arms. For some reason, I felt so much better than when I had come in.)

Related:
Has Some Serious Bag Baggage, Part 3
Has Some Serious Bag Baggage, Part 2
Has Some Serious Bag Baggage

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