Has Some Ill Willing

, , , , , | Right | February 8, 2018

(I am ringing up a man and his family. He is probably in his 50s and his wife is a little younger, and they have a quiet teen daughter.)

Me: “Do you have any coupons?”

(He hands me one for 20% off of juniors’, which would apply to the $150 of the daughter’s clothes. I scan the coupon and the computer kicks it back.)

Me: “I’m sorry, sir.” *now reading the coupon* “This one starts next week; it won’t take it now.”

Male Customer: “What? Well, I need this stuff now; we don’t want to come back next week. Why would I have the coupon now if I can’t use it?”

Me: “We send the coupons out a couple days early so that you can have them ready, and they have the dates printed right on the front” *I show him*

Female Customer: *very nicely* “Oh, okay. Sorry, we didn’t read that part.”

Male Customer: “WELL, I DON’T CARE! It creates ill will with the customer when you send us coupons we can’t use and don’t honor them! I’m spending $150 dollars here, and I want to use it!”

Me: “I’m sorry I can’t apply it right now. We have other—”

Male Customer: *repeating* “No! It creates ill will with the customer and makes me not want to shop here. I want to see the manager; he just DOESN’T understand!”

(I called for the manager, who came and manually gave the customer the discount, to my disapproval.)

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