Has Some Baggage With The Truth
(I am walking across our very large store and come across a handbag sitting on the floor. I look around for the owner, but no one is in sight, so I pick it up and carry it to the counter.)
Me: *to coworker* “I just found this handbag on the floor; I don’t know who it belongs to.”
Coworker: “Okay, I’m sure someone will come looking for it.”
(Ten minutes later, the manager rushes up with a regular customer behind her.)
Manager: “[Regular]’s handbag has been stolen.”
Me: *picking up bag* “Is this it?”
Customer: “Yes! How did you get it?”
Me: “I found it sitting in the middle of the store; no one was near it.”
Customer: “That’s not true; I was never out of sight of it.”
Me: “Sorry, but it was by [items], and I looked around, and figured it would be safer if I picked it up.”
Customer: *to Manager* “Your staff should know not to take customer’s handbags.”
Manager: “Hold on. You were asking me about [other items], three aisles away from where she found the bag, before you even noticed it was gone.”
Customer: “But I only just put it down because it was so heavy.”
(The manager just looked at me, shaking her head.)
Question of the Week
Have you ever served a bad customer who got what they deserved?