Has Some Baggage Over The Bagging

, , , , , | Right | January 23, 2020

(I work at a “budget” grocery store, where customers are expected to bag their own items. My customer and I bond over the fact that she works as a cashier at [Way More Expensive Grocery Store] and we casually make fun of bad customers as I ring her up.)

Customer: “Yeah, customers can be awful. But, I mean, you know, at least at [Expensive Store] we actually do our jobs and bag groceries, unlike here where they don’t understand customer service.”

(Her tone has quickly switched from happy and friendly to quite nasty, and I’m rather taken aback at the change.)

Me: “I… I’m sorry?”

Customer: “Yeah. We just work way harder than you. You just stand there.”

Me: “I can assure you, ma’am, we work very hard here.”

Customer: “Not as hard as we work at [Expensive Store]. I actually do more than stand around and scan things. It’s just ridiculous that we have to bag our own things! It’s not right! We’d never treat a customer like that at [Expensive Store]!”

Me: “That’s not really called for. We all work hard here, and—”

Customer: “Ridiculous!”

Me: “I’m sorry you’re frustrated, but not paying for baggers is how we keep our prices so low. [Expensive Store] is almost twice the price for almost everything, and their prices are higher specifically because they have more luxuries, like paying to have enough staff on hand that you have time to bag between customers.”

Customer: “Oh, my God, I looooove how cheap you guys are compared to [Expensive Store], nowhere near as expensive as my work. That’s why I love coming here! You just need to learn to do your job properly and bag things!”

Me: *sigh*

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