Has Pinot Comment
(I am taking registrations for a members-only conference when I receive the following email at 10 am:)
Manager: *cc-ing in the company director* “[Customer] emailed you regarding his conference registration and has informed me you have not responded. Please explain why you have not responded and contact him immediately.”
Me: *also cc-ing in the company director* “[Customer] emailed me at 8:17 pm last night. I did not respond because at that time I was at home, drinking a particularly good Pinot Noir and watching a movie. I did however respond to [Customer] at 7:37 am this morning. For your information my office hours are 8:00 am to 4:00 pm, Monday to Friday.”
Manager: *no response*
Company Director: *replying to all* “Pleased to see you at work early. What was the Pinot?”
Question of the Week
Have you ever served a bad customer who got what they deserved?