Has No Shuttle Rebuttal
(I work in a hotel. Our shuttle service is pretty simple to understand. It’s first-come, first-served, so if the shuttle isn’t there, it’ll be back in about ten minutes. Most people understand this simple concept, but there are always some special minds that don’t.)
Customer: “Where is the shuttle?”
Me: “Oh, it just left with someone, so it’ll be back in ten minutes.”
Customer: “Oh, no! I have to get to work!”
Me: “Sorry, the only other option is a taxi, but they also take ten minutes to get here.”
(A few minutes pass.)
Customer: *pacing and sighing loudly* “Where is the shuttle?! This is horrible; I have to get to work! I’ll be late!”
Me: “Usually what people do is get up earlier…”
Customer: *death glare*
(She later wrote a complaint that I was rude for telling the truth. They all do.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.