Has No Problem Espresso-ing Himself, Part 2
I work in a rather small coffee shop, but we have a pretty big menu. We have two menu boards: one for hot drinks and one for cold. I come back from break and a gentleman is looking at the hot drinks menu. Once he sees me take over for my coworker, he waves me over.
Customer: “At [Major Coffee Chain], they sell, like, a triple mocha something. Do you have anything close to that?”
I must have a confused look on my face, and before I can answer…
Customer: “You don’t even know what I’m talking about, do you? God. Just give me [Specialty Latte]. I guess that will have to do. NO ESPRESSO!”
Instead of ringing him up for a latte, I ring him up for a hot chocolate with an extra flavor, since it’s cheaper without the espresso. He pays and watches me make it, and when I hand it to him, he gives me a dirty look.
Customer: “Is this drink hot?”
Me: “Yes, sir, [Specialty] is a latte that we serve hot.”
Customer: “I wanted a frozen drink! That’s what they serve me at [Major Coffee Chain]. This is supposed to be frozen. Do you even know how to do your job?”
Me: “Sir, you asked for a latte. Lattes are served hot. I think you were thinking about a frappe.”
Customer: “Frappes have espresso in them! I DON’T WANT ESPRESSO. Make me a frozen [Specialty Latte] with NO ESPRESSO!”
Related:
Has No Problem Espresso-ing Himself
Question of the Week
Have you ever met a customer who thought the world revolved around them?
