Has No Problem Espresso-ing Herself, Part 7
(I work at a cafe where we line up drinks on the bar when they’re ready. I’ve just placed one woman’s drink down and immediately, she starts talking.)
Customer: “This doesn’t look right.”
Me: “What do you mean?”
Customer: “It’s supposed to be darker.”
Me: “Well, if you take a sip and don’t like it, I can remake it for you.”
Customer: “You don’t have to remake it. It’s just supposed to be darker.”
Me: “All right, ma’am.”
(I step away to make the next drink. When I place it at the bar, the first customer is still there.)
Customer: “It doesn’t taste right.”
Me: “I’m sorry to hear that, ma’am. Do you want me to remake the drink for you? Free of charge?”
Customer: “No, you don’t have to remake it. It just doesn’t taste right.”
Me: “I’m sorry about that, ma’am.”
Customer: “There’s supposed to be more of a coffee taste.”
Me: “Do you want me to get you a shot of espresso? You could pour that in and it would add more of a coffee flavor.”
Customer: “No, don’t do that.”
Me: “All right, ma’am.”
(I go to work on another drink, and after a few moments, I return to the bar. The first customer is still there.)
Customer: “It’s not right.”
Me: “Are you sure you don’t want me to remake the drink for you?”
Customer: “No, but it’s just not right.”
Me: “Ma’am, what can I do to make this situation better for you?”
Customer: “Well… Could you make me a fresh one?”
Me: *pause* “Yes, ma’am, right away.”
Related:
Has No Problem Espresso-ing Herself, Part 6
Has No Problem Espresso-ing Herself, Part 5
Has No Problem Espresso-ing Herself, Part 4
Question of the Week
Have you ever served a bad customer who got what they deserved?
