Has No Problem Espresso-ing Herself, Part 4

| Right | February 15, 2017

(A woman approaches my counter one evening, clearly unwashed and very angry.)

Customer: “Yeah, how much is a large coffee?”

Me: “$2.25.”

Customer: “And a small?”

Me: “$1.75”

Customer: “Okay, well, I have one of those coupons for a free one.”

Me: “Is it the customer redemption or the buy-six-get-the-seventh?”

Customer: “What?”

Me: “Is it the long red one that says ‘sorry,’ or was it part of your receipt?”

Customer: “Oh, the receipt kind.”

(I fill her order for a large coffee as a line starts to form.)

Me: “Okay, that’s going to be $2.25.”

Customer: “I thought it was free. I can’t afford that.”

Me: “It’s free with your coupon.”

Customer: “I don’t have it on me.”

Me: “Then I can’t redeem it. I have to have a coupon to put in my register. If it’s not there when they count it, I’ll be short and I could lose my job.”

Customer: *very irate* “I’m [Coworker]’s friend. I know [Coworker’s Other Friend]. I come here all the time. Just give me my drink.”

(I assume my coworker has done this for her in the past, but I’m not about to put my job on the line for anyone, especially a stranger.)

Me: “I can’t do that. I have to have it in my register. I can’t redeem a coupon unless it’s physically here. Without it, the store will think I’m stealing.”

(She huffs off, and I work through the line, thinking it’s over. I’m midway through, taking another order, when she comes back. She shouts from the far end of the counter, rudely interrupting another customer.)

Customer: “How much for a shot of espresso?”

Me: “$1.75, same as a small coffee.”

(Again, she leaves, and once again I think it’s over. There’s a lull after the line, and she’s back, again, angrier than ever.)

Customer: “Give me two shots.”

Me: “Okay, that’s $2.10.”

Customer: “You said $1.75!”

Me: “That’s for one shot, not two.”

Customer: “Can’t you just give it to me? This is a bunch of bull-s***.”

Me: “I could get fired for that. I’m not losing my job over a shot of espresso. Now, would you like one shot, or two?”

Customer: “Just give me two.”

(She then throws a huge handful of coins onto my counter and storms off to the other end of the bar. I go to cash her out, and she’s short, by about fifty cents. I quietly take the rest out of my tip cup because I just want her gone.)

Customer: “I’m telling [Coworker] how f****** rude you are. I don’t see why you couldn’t just give me my f****** coffee. I lost the d*** coupon. I had to dig around in my car for the f****** change.”

Me: “If $1.75 is outside of your budget, maybe you shouldn’t shop here.”

(I asked my coworker about her the next time I saw him. Apparently, he knew her, but hadn’t talked to her in years; since she was in prison.)

Coworker: “’I come here all the time,’ my a**!”

 

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