Has No Hang-Ups About Putting Them On Hold

Working at a call center was always the pits, but there were some parts of it that just made me smile. One example of this was a little bit of malicious compliance toward a customer.

She had called in, ranting and raving and demanding to speak to a floor manager. As there was no manager or supervisor on duty, I tried to take a message for someone to call her back, but this lady just absolutely was not having it. Then, like a ray of sun parting the heavens, she said the magic words:

Caller: “I’m not hanging up. I’m holding until I can speak to a manager!”

Oh, lady. You have no idea how happy that makes me.

I immediately put her on hold and kept working with actual reasonable people on the other lines, never getting back to her. After all, she said she wanted to speak to a supervisor, and she would… if she held for about, say, twelve hours until the morning supervisor arrived.

She disconnected after about a solid hour of hold muzak.