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Has Never Heard Of The Baker’s Dozen  

, , , | Right | February 20, 2020

(I work at a bakery, and we have a punch card system where after buying twelve loaves of bread, your thirteenth loaf is free.) 

Customer: “I’d like my free loaf today. Get me one [bread type].”

Me: “All right, ma’am.” *goes and gets it from the rack* “Can I see your punch card?”

(She hands me the card. While eleven loaves of bread have been filled out, the twelfth hasn’t.)

Me: “I’m sorry, ma’am, but it looks like you only have eleven loaves filled out on here. This loaf will still be regular price, but if you want to pick out another loaf for free, I’d be happy to get it for you.”

Customer: “But this loaf should be free; it’s my twelfth.”

Me: “Well, the way our punch card works, you buy twelve loaves and we mark it off for you. With the filled-out card, you can either immediately take home a free loaf, or save it until later as a coupon for a free loaf. Do you want your free loaf now or later?”

Customer: *snaps* “NOW!”

Me: “Okay, ma’am, which one do you want?”

(She points to the loaf I just gave her.)

Me: “I’m sorry, ma’am, that’d be your twelfth loaf. Do you want another [same loaf type] as your free thirteenth loaf?”

Customer:No, I don’t want another one! I want that one for free!”

(My coworker comes over and looks at the card. She apologizes to the woman.)

Coworker: “I’m sorry, ma’am, but what she’s saying is true. You have to buy twelve loaves before we can give you your free one. The way the card works, you need twelve spaces filled out with purchases before you turn in the card as a coupon for a free one.”

Customer: “I don’t see what the problem is with you people! All I want is this loaf right here for free! It’s my twelfth loaf; it’s free!”

Coworker: “I’m sorry, ma’am, that’s loaf number twelve. After you purchase either that loaf or any other that we are selling, the loaf you purchase after that one will be completely free of charge.”

Customer: “I just want that one for free, though! This is ridiculous!”

(My coworker looked at me, baffled, and we both tried to explain to her that only the thirteenth loaf was free. She still didn’t seem to understand the concept, angrily paid for her twelfth loaf, snapped at me to get her another, and stormed out. We laughed about it with my manager later.)