Has More Than 15 Pounds Of Entitlement

(The store I work in eliminated baggers about eight years ago. Since then, the cashiers put the customer’s items into the bags, and then customers put them into their cart on their own. We’ll help only if the customer is older or unable to load the bags on their own.  Our store is also in the middle of a major remodel. This is a healthy customer in her mid-forties.)

Me: “Do you have any coupons or bottle slips?”

Customer: “No. So, what are they actually doing with all this construction?”

Me: “Well, they just finished expanding the pharmacy and moving the drive-thru around to the front of the store. And now, they’re redoing the floors and moving things around to their new locations.”

(By this time she’s paid and is just standing by her cart.)

Customer: “I was told last time I was in that they had finished the pharmacy, and now you’re telling me that they’re just now finishing it? Get your story straight. And I guess that now we have to load our own bags?”

(She grabs her two bags, leaving a fifteen-pound bag of dog food to be loaded. I ignore her comment, since it has literally been years since we’ve had baggers, and I know that it will make her angry if I point that out.)

Customer: “Hello? Did you hear me? Are you making me put my own things in the cart now?”

(She just stood there, expecting me to help her with what she’d already gotten in and out of her cart once. I loaded the dog food simply to keep the peace. Luckily, my coworkers thought she was crazy, too, when I told them the story later!)