Has Hangups About The Hangers

, , , | Right | September 29, 2019

(I work as a front end supervisor for a discount retail store. I call the next customer, who requests to keep the hangers although we are on a strict “keep all hangers for reuse” policy. We are not able to order hangers but once a year, which is in about four months.) 

Customer: “Hello. Would you be able to give us the hangers for the items we are purchasing?” 

Me: “I apologize, ma’am. We are short on hangers for our stock room so we won’t be able to give any away.” 

Customer: “Well, that is ridiculous. You can just order more from your corporate office!” 

Me: “Actually, we are only able to order a few hundred hangers at the end of the fiscal year, which is a few months away, and that probably will still not be enough for the amount of clothes we are getting in for the change of seasons.” 

Customer: “You know, I worked in retail back in 1978 and we always gave the hangers away with the purchase of clothes. That’s how [Large Retailer] worked.” 

Me: “Well, yes, ma’am. If you wanted to pay $300 instead of $56.74 for the same items you have found here we would certainly willing to give you the hangers, but our prices are so low due to our policies, one of which is to reuse hangers from previous sales.” 

Customer: “You have a good point.”

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