Has Eyes But Did Not C

I was taking a customer’s order over the headset when I ran into an unfortunately common issue: was he asking for iced tea or Hi-C? I tried various ways of clarification, including slowing down, enunciating, and using Hi-C’s full name, “Hi-C Fruit Punch” but I still couldn’t get a clear answer, so finally I punched in Hi-C.

Me: “Does everything on your screen look correct?”

Customer: “Yes.”

So, I told him his total and moved on.

I wound up being the lucky bugger who took his order out to the stall. He wanted iced tea. I got things sorted, but really, WHY SAY YES IF THE ANSWER IS NO?!