Has Been PINked
(I am ringing up some souvenirs for a visitor.)
Me: “All right, your total is [amount].”
(Customer hands me a card. I swipe it.)
Me: “Is this credit or debit?”
Customer: “Debit.”
Me: “If you could just enter your PIN on the pad here…”
(The customer looks at a tattoo of four numbers on his arm, and then enters his PIN.)
Me: “Umm… excuse me, sir, do you have your PIN tattooed on your arm?”
Customer: “Well, how else am I supposed to remember it?”
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What’s the kindest act you’ve ever experienced?