Has Beef With Your Explanation
(I work in a “healthy” grocery store chain. Walking to the front to start my cashier shift, a customer stops me and asks for help. This customer is about 50-55 and female.)
Customer: “Can you please tell me where the lamb chops are?”
Me: “Sure.”
(Since we are right by the meat section I show her where they are.)
Customer: “Oh, excellent. Can you tell me, are these lamb chops pork or beef?”
Me: “What?”
Customer: “Are these pork lamb chops or beef lamb chops?”
(Before I can respond, I have to think about her question for a moment.)
Me: “Are you asking if they are beef chops or pork chops? Those are lamb chops.”
Customer: *now getting irritated* “No, I KNOW they are lamb chops. Are they beef lamb chops or pork lamb chops?!”
Me: “Ma’am, lamb chops come from lamb, pork from pigs, and beef from cows.”
Customer: “Yes! So are these beef lamb chops or pork lamb chops?!”
Me: “Ma’am… lamb chops come from little baby sheep, baa baa.” *yes, I make the sounds* “Beef comes from cows, mooo! Pork comes from pigs, oink!”
Customer: “No need to be so rude!”
(About 30 minutes later, my manager asks me into his office with a bemused look on his face. He asks about the conversation with the customer, who of course didn’t tell him anything but my last sentence.)
Boss: “So, what happened?”
Me: “Well, I could tell you the conversation in its entirety or I could ask you one question.”
Boss: “Okay, what is the question?”
Me: *deadpan* “Those lamb chops we have in the meat section, are they beef lamb chops or pork lamb chops?”
(Pause.)
Boss: “Thank you for not making me talk to her.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.