Has An A-Gender With The DNA
(I help manage a small clinic that does various types of tests. Today, we receive a very bizarre phone call.)
Client: “Hello. Do you do DNA testing?”
Me: “Yes, we do DNA testing. Do you need a test that is admissible in court?”
Client: “No. I just want to know if you do DNA testing.”
Me: “Yes. We do DNA tests.”
Client: “I get that. I just want to know if you do DNA testing.”
Me: “I apologize, ma’am, but what in particular are you needing with the DNA? I guess I am just not understanding what in particular you need.”
Client: “You know. DNA. I need a test for DNA. I’m pregnant and I’m having a baby boy. I need a DNA test. I need you to tell me the gender of my baby.”
Me: “Oh. You just need a test to verify the gender?”
Client: “No. I need to find out if it’s a boy or girl. I’m pregnant with a baby boy and I need to know if it’s a boy or girl.”
Me: “Umm… I see. I’m sorry, ma’am, but we do not do gender tests here.”
Client: “But you do DNA. You can tell me the gender of my baby before it is born.”
Me: “No. I’m sorry. We can do DNA to find out who the father is but, we do not do gender-typing on an unborn baby. Your gynecologist can help with that.”
Client: “Oh. Thank you.”
(I’m still not entirely certain what it was she needed.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.