Has A Limited Streetview
(I work as a salesman selling billboards all over the state, and have both national and local clients. I get a phone call on my cell phone.)
Me: “Hello, you’ve reached [My Name]! ”
Client: “Hello, [My Name]; it’s [Client] from [His Business]. I bought a board from you?”
Me: “Oh, yes! I believe it was installed last Monday and looks just great. I passed by it the other day. What’s going on?”
Client: “Well, I’m looking at the board right now and it doesn’t have my design on it!”
Me: *surprised, because I had just passed it the day before and it was there* “What do you mean? Is there another advertisement on there?”
Client: *getting more mad* “Yes! I thought I was paying to be up there for three months!”
Me: “Hold on, [Client]. I’ll go out there right now and take a look!”
(I proceed to drive an hour from the office to go to the billboard. It’s located on a strip of highway between two cities, so there is nothing but desert around it. When I get there, I see that the client’s ad is up. I give him a call.)
Me: “Hi, [Client], I’m standing here in front of the board and your advertisement is up!”
Client: “That’s b******t! I’m looking at it right now too, and it’s for [Other Advertiser]!”
Me: “…Where are you? Are you at the right board? I don’t see you here.”
Client: “Well, of course I’m not there! I’m at my store, looking at it on [Website commonly used to view streets]!”
Me: *trying hard not to be rude* “[Client], [Website] runs that service, not [My Company], and they don’t always update the images. What you’re seeing is an old advertiser. I promise you, I’m standing right here. I’ll take a picture with my phone and email it to you.”
Client: “You better not be lying, because I’ll sue you for wrongful advertisement!”
(I sent him a photo with his advertisement up, as well as a photo of me with the board in the background. He then renewed his contract with us for another year!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.