Hard Work Gets A “Nice” Reward
(I am rushing through a busy day at a popular fast food place. I answer the drive through, take their order, and meet them at the window for payment.)
Me: “That’ll be $11.62, please.”
Customer: *looks at me, peers around, sees the enormous crowd inside, and then turns to her grade-school son* “See her?”
Son: “Yeah.”
(My stomach twists.)
Customer: “See how hard she’s working? And see how nice she’s being to us?”
Son: “Uh-huh.”
Customer: “It doesn’t matter what kind of job you get, or what you want to do when you grow up; as long as you’re like this nice lady, you can be whatever you want, okay?”
Son: “Okay!”
Me: *flabbergasted*
Customer: “I bet you get a lot of people belittling you because you work here, huh?”
Me: “You have no idea, actually.”
Customer: “Trust me, I do. I used to work for [rival Fast Food Place] while paying off tuition. The only consolation to that was watching their faces go red when I told them this. I’m guessing this isn’t your permanent job?”
Me: “No, actually. I’m an intern on weekends at the radio station.”
Customer: “And there you go. You’re not in the best place yet, but you will be.”
(She handed me the money, and I had a hard time ringing her up through the tears in my eyes. After she pulled to the other window, I snuck a few packs of cookies into their bag. Wherever you are, nice lady, thank you a hundred times over!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.