Hard To Understand A Soft Problem

, , , | Right | June 19, 2017

(The intersection where our branch is located is under construction. The sidewalks are dug up and there is some utility work going on. We’re a small town branch, and the company headquarters is in another state.)

Customer: “Yes, I’m having trouble with my online banking account.”

Me: “Are you having trouble logging in this morning?”

Customer: “Yes, it says I’m locked out!”

Me: “I see. We’ve just received notice that the system went down this morning. They’re working on it now, but it’s still not operational at the moment.”

Customer: “So it’s not me?”

Me: “No, it appears to be a system-wide problem.”

Customer: *turns and points out the window at the construction* “Do you think it’s because of the construction?”

Me: “No, it’s a software problem.”

Customer: “Are you sure they didn’t cut the lines?”

Me: *sighs*

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