Hard To Understand A Soft Problem
(The intersection where our branch is located is under construction. The sidewalks are dug up and there is some utility work going on. We’re a small town branch, and the company headquarters is in another state.)
Customer: “Yes, I’m having trouble with my online banking account.”
Me: “Are you having trouble logging in this morning?”
Customer: “Yes, it says I’m locked out!”
Me: “I see. We’ve just received notice that the system went down this morning. They’re working on it now, but it’s still not operational at the moment.”
Customer: “So it’s not me?”
Me: “No, it appears to be a system-wide problem.”
Customer: *turns and points out the window at the construction* “Do you think it’s because of the construction?”
Me: “No, it’s a software problem.”
Customer: “Are you sure they didn’t cut the lines?”
Me: *sighs*
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
